Shipping, Returns & Refund Policy


Returns/ Exchanges Policy
:
Please note: once your order is placed it cannot be canceled.
All items are available for exchange only for store credit. No refunds are permitted because each piece is a one of and are made to order.


Details for receiving store credit on returned BRIELLE item(s):
-To start a return email info@brielleofficielle.com from the same email address that you placed your order with.

- You are required to send the item(s) back unworn, in its original condition, including the tags, within the original DHL flyer pouch.
- The item(s) will need to be sent back within 14 days of receiving the order. 
- You will be responsible for all shipping fees incurred to send the item(s) back.
If you wish to do an exchange, then shipping fees incurred will be deducted from your store credit. 
-Return shipping fees vary by country .The shipping fees will be advised to the customer once a request has been made .
-We will then go ahead and send a return label to you.
-Please do not send items back with your own label, we only accept returns when we provide the return label.
-Items can only be exchanged one time. Sales from store credit cannot be exchanged a second time. 

-Once we receive the returned item(s), we will issue you your store credit by email if it meets the conditions outlined above. The return shipping fees will be deducted from your store credit. 
-BRIELLE reserves the right to refuse any return sent or communicated after the 14-day period or the return of any item which is not in the same condition as when received or that was not returned using our shipping method. 

Shipping
The customer is responsible for any duties or taxes that may occur during shipping.
Unexpected delays may occur with courier companies which BRIELLE has no control over and cannot be held accountable for.
Pricing:

All shipping prices listed in USD:

United States: Under 250$ purchase is 20$ shipping. Over 250$ purchase is FREE. 1-3 business days.

Canada: Under 250$ purchase is 17$ shipping. Over 250$ purchase is FREE. 1-3 business days.

Europe & UK: Under 250$ purchase is 25$ shipping. Over 250$ purchase is FREE. 2-5 business days.

Australia under 450$ purchase is 35$ shipping. Over 450$ is FREE. 4-7 business days

China, Hong Kong SAR, Israel, Japan, Jordan, Singapore, United Arab Emirates:

Over 750$ purchase is free shipping.

Under 450$ purchase is 28$. 4-7 business days. 

Brazil is 52$ shipping. 4-7 business days.

Mexico is 27$ shipping. 4-7 business days.

Any other location that is not listed above will be 44$ shipping (shipping time will vary, please email us if you would like to know how long the shipping period will take).