Shipping & Returns
Shipping
All items are made to order.
After you make your purchase and we accept your order, our team will begin to produce your garment. All items are produced locally in the BRIELLE Montreal atelier. This means production time can take up to 3-4 weeks, before we send it out for delivery. For custom orders, this may take longer.
Please note that unexpected delays may occur with courier companies which BRIELLE has no control over and is not responsible for.
All of BRIELLE’s brand packaging is made from 100% recycled materials and is biodegradable.
Import duties and charges:
Import duties and taxes are not applicable if you are ordering within Canada. For international orders, import duties and taxes will be the responsibility of the customer. These costs cannot be predicted and are outside our control.
Returns
Each piece is a one of and therefore we cannot accept returns. If your item arrives damaged, email us at info@brielleofficielle.com within 5 days of receiving your garment and we will find a solution. Please make sure you keep all original tags on the garments.